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100% Remote Call Center Customer Service Representative

  • Compensation: $18 - $21/hr
  • Required Qualifications:
  • City/State: , NV

If you LOVE working in a healthcare call center setting and a fast-paced environment, then AMI Healthcare Staffing, part of AMI Network has an exciting opportunity for you as a Call Center Customer Service Representative for a 6-month contract with an extensive network of over 3,000 physicians, and the position is 100% Remote.

As a Call Center Customer Service Representative, you will be responsible for effectively and thoroughly handling telephonic inquiries from all medical group customers, including patients, physicians, pharmacies, and office representatives. You will be required to respond to inquiries on company policy regarding:

  • Claim status and adjustment
  • Authorization and referral status
  • Eligibility and network composition
  • Access and quality of care

Will need to work well with other departments in the resolution of all customer inquiries promptly, as well as to track all inquiries in a database and appropriately follow up as required. (i.e., For training and quality purposes, your calls might be recorded.)

Must have skills, experience, and understanding:

  • Education: High school Diploma or G.E.D.
  • Minimum Experience: 3+ years of customer service experience in a medical / healthcare call center environment handling a high volume of calls
  • Claims / Referral Services experience with HMO and PPO
  • EMR / Epic experience required
  • Understanding and application of ICD-10, CPT codes, basic medical terminology, and systems experience.
  • Proficient computer skills, including Microsoft Office (Word, Outlook, Excel, PowerPoint).
  • Oral and written communication skills.
  • Always use a professional approach to problem resolution, strong organizational skills, the ability to prioritize projects, and maintain an excellent attendance record.
  • Ability to work as an influential team member and always recognize the need for a positive manner.
  • Must have quiet and uninterrupted space to work in a home setting during 8-5 pm PST, as well as high-speed continuous internet access.
  • Must reside in California, Nevada, Oregon, Arizona or Washington state.

If this role sounds like a dream job opportunity for the next 6 months or more, and you feel like it’s a perfect match on both sides, please click to apply.

Thank you so much for your interest in working with the AMI Healthcare Staffing team. We are very excited to connect with you in the next 24-48 hours after you apply (i.e., Monday to Friday).

P.S. We are constantly looking for top healthcare talent across the country, so don't hesitate to contact us directly for additional information and questions.