Patient Service Representative

  • Compensation: From $20.00 per hour
  • Required Qualifications:
  • City/State: San Francisco, CA

AMI Healthcare Staffing, part of AMI Network has an exciting temporary to hire opportunity for a Patient Service Representative in the heart of SF. As a Patient Service Representative you will be responsible for providing excellent customer service to our patients and their families. You will be the first point of contact and will welcome patients to the clinic, assist them in accessing services, educate them on government programs, and assist with program applications.

Patient Service Representative Key Responsibilities:

  • Provide exceptional customer service and answer telephone calls in a polite and timely manner.
  • Interview new patients, register individuals and families, log patient information into the computer, and initiate medical records.
  • Verify and update patient records as needed.
  • Act as a cashier, collect payments, and maintain collection documentation.
  • Complete health insurance coverage applications and update insurance plans as needed.
  • Monitor and schedule appointments for patients.
  • Operate the Call Center and handle all incoming and outgoing mail.

Patient Service Representative Qualifications:

  • Bilingual in Spanish/English is a must.
  • High School diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Knowledge of medical terminology is preferred.
  • Computer literacy, data entry, and information retrieval skills are preferred.
  • Familiarity with Third-Party Reimbursement programs is preferred.
  • Ability to maintain confidentiality with patient records and personal information.
  • At least 6 months of experience in a clinic or medical office.

They are a non-profit, multi-site community health organization focused on providing comprehensive health services in the city of San Francisco. They offer a variety of services including primary health care services, adult medicine, pediatrics, behavioral health, family planning, OB/GYN, HIV, homeless services, optometry, and dental services.

Benefits upon hired permanently:

  • Medical Insurance – MNHC pays 90-100% based on plan.
  • Dental and Vision Insurance – free to employee.
  • Flex Spend Accts for health & dependent care expenses.
  • Life Insurance – free basic policy plus voluntary option.
  • Vacation – 2 weeks (3 weeks after 5 yrs; 4 weeks after 8 yrs).
  • 12 Paid Holidays plus your birthday and 12 Sick Days each year.
  • 40 hours Paid Educational Leave.
  • 401k Retirement Savings Plan with Company Contribution.

If this role sounds like a dream job opportunity as a Patient Service Representative and you feel it’s a perfect match on both sides, please click to apply.

Thank you so much for your interest in working with the AMI Healthcare Staffing team. We are very excited to connect with you in the next 24-48 hours after you apply (i.e., Monday to Friday).

P.S. We are constantly looking for top healthcare talent across the country, so don't hesitate to contact us directly for additional information and questions.

Job Types: Full-time, Temporary

Salary: From $20.00 per hour

Healthcare setting:

  • Private practice

Medical specialties:

  • Primary Care


  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Are you able to start this contract to hire role on Monday, March 13th, 2023?


  • clinic or physician office: 1 year (Required)


  • Spanish (Required)

Work Location: One location