• Compensation: $32.00 - $33.00 per hour
  • Required Qualifications:
  • City/State: San Francisco, CA


The Service Assistant II - LVN/LPT is responsible for the delivery and coordination of specialized services to aging veterans living within permanent supportive housing.

Roles and Responsibilities


  • Provides direct nursing case management services to residents as required to include accompaniment to offsite appointments
  • Provides consistent coordination of nursing care to assist veterans in maintaining and implementing care instructions from the veteran’s medical provider within their place of residence
  • Maintains necessary medical documentation and reports to the onsite case management staff and to medical care team as required
  • Engage with residents weekly to ensure veterans are connected with medical resources and are following through with treatment plan goals in collaboration with their assigned case manager
  • Acts as resource to the staff regarding medical issues that arise, i.e. with providers
  • In coordination with program staff identifies team educational needs and coordinates educational programs and training resources
  • Support residents’ overall wellness, with a focus on activities of daily living and nutrition
  • Assist with residential program-related responsibilities such as meal preparation if needed and partnering with onsite staff to conduct wellness checks.
  • Other duties as assigned



  • Coordinates with providers for delivery of services; such as, pharmacy, durable medical equipment, medical supplies
  • Monitors the residents’ compliance regarding controlled medications and/or any medications stored in the veteran’s possession when agreed upon by the veteran and their care provider(s)
  • Ensures compliance with Federal and State regulations for the delivery of clinical nursing care within a residential facility
  • Attends and participates in staff meetings
  • Coordinates with community resources as needed
  • Participates in Quality Improvement and Utilization Review Activities




  • Current California LVN license or LPT license required
  • Bachelor of Science in Nursing preferred


  • At least 2 years of residential facility experience working as professional LVN/LPT
  • Experience with populations impacted by mental health, substance abuse, and homelessness
  • Experience working with older adults preferred


  • CPR certification required
  • Valid California driver’s license and clean DMV record required


  • Must demonstrate excellent interpersonal and communication skills
  • Knowledge of state and federal regulations and accreditation standards
  • Knowledge and understanding of Medicare, Medi-Cal, and VA insurance benefits
  • Must be able to work well under pressure meeting multiple priorities and sometimes competing deadlines
  • Strong organizational and development skills
  • Ability to work independently with minimal oversight
  • Ability to assess and respond to needs of veterans
  • Ability to collaboratively work as part of an interdisciplinary group, as well as work independently and problem solve in crisis situations
  • Ability to provide education to staff within the LVN/LPT scope of practice
  • Employee must be able to carry out the essential duties of the position within what can be considered reasonable accommodation
  • Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Diversity, Equity, and Inclusion initiative